As you can see this situation has been ongoing since pre november last
year,
I have enclosed an image of the phone box kiosk taken on the 21st July in case there
is any confusion.
I am also enclosing the previous correspondance on this matter at the
bottom of this mail and informing our local councillors.
Thank you
Liam Mandville
Friends of Bedford Square.
----- Original Message -----
From: <
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
>
To: <fobs@.info>
Sent: Wednesday, July 21, 2010 11:25 AM
Subject: FW: SD20683344 01273 773023
Dear Liam
Thank you for letting us know about this fault and sorry for the delay . I have now asked the local team to look into the matter. If you have any further enquiries regarding this, please contact our Payphone Customer Service team quoting the above telephone number.
kind regards
Karen Furlong
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.bt.com/payphones
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117; Liverpool L73 4BT
-----Original Message-----
From: fobs@ bedfordsquarebrighton.info
Sent: 26 April 2010 11:07
To: Customer Serv Payphones G
Subject: Re: SD20683344
Hello,
We are still waiting for the kiosk door to be repaired.
Thank you
Liam Mandvile
----- Original Message -----
From: < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
To: <fobs @bedfordsquarebrighton.info>
Sent: Tuesday, November 24, 2009 10:18 AM
Subject: SD20683344
Thank you for your email
I have reported the broken glass and your reference number is as above
Regards
Magda
Mrs Magda Bou-Lirola
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday
to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.payphones.bt.com
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117;
Liverpool L73 4BT
------------------------*******************---------------------
08 January 2010 11:33
Dear Liam
I believe the engineer attended to this and did not have the right tools
and had to abandon the job, I have now email the Field manager and
requested that someone attends as soon as possible.
Regards
Magda
Mrs Magda Bou-Lirola
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday
to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.payphones.bt.com
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117;
Liverpool L73 4BT
-----Original Message-----
From: fobs @.info
[mailto:fobs @.info]
Sent: 17 December 2009 18:16
To: Customer Serv Payphones G
Subject: Re: SD20683344
Hello,
The missing door and smashed glass still has not been repaired.
Can we please have a progress report.
Thank you
Liam Mandville
----- Original Message -----
From: < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
To: <fobs@ .info>
Sent: Tuesday, November 24, 2009 9:18 AM
Subject: SD20683344
Thank you for your email
I have reported the broken glass and your reference number is as above
Regards
Magda
Mrs Magda Bou-Lirola
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday
to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.payphones.bt.com
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117;
Liverpool L73 4BT
I believe the engineer attended to this and did not have the right tools
and had to abandon the job, I have now email the Field manager and
requested that someone attends as soon as possible.
Regards
Magda
Mrs Magda Bou-Lirola
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday
to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.payphones.bt.com
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117;
Liverpool L73 4BT
-----Original Message-----
From: fobs @.info
[mailto:fobs @.info]
Sent: 17 December 2009 18:16
To: Customer Serv Payphones G
Subject: Re: SD20683344
Hello,
The missing door and smashed glass still has not been repaired.
Can we please have a progress report.
Thank you
Liam Mandville
----- Original Message -----
From: < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
To: <fobs@ .info>
Sent: Tuesday, November 24, 2009 9:18 AM
Subject: SD20683344
Thank you for your email
I have reported the broken glass and your reference number is as above
Regards
Magda
Mrs Magda Bou-Lirola
BT Payphones
Tel: 0800 66 16 10 and then press option 2 (lines open 9am - 5pm, Monday
to Friday)
Fax: 0800 345 123
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.payphones.bt.com
address: BT Payphone Customer Service; PO Box 1105, Freepost LV7117;
Liverpool L73 4BT
comments
Hello,
Following a 17 minutes wait on the phone to your offices today, please find
enclosed pictures of the phonebox, the disrepair, the door belonging to the
kiosk located behind the box, and the clear evidence of the "services" cards
left there.
Could you please arrange for someone to not only visit, but actually repair
this.
Also for information, here are some links to recent newspaper articles over
this issue
http://www.theargus.co.uk/news/8316229.Brighton_residents_rally_to_save_their_phone_box/
http://www.theargus.co.uk/yourargus/letters/8330965.In_the_red/
http://www.theargus.co.uk/news/8316229.Brighton_residents_rally_to_save_their_phone_box/
A community has launched a campaign to save their red phone box.
The traditional booth, which is understood to have a preservation order on it, has been left badly damaged and has even been used as a makeshift toilet.
Residents in Bedford Square, Brighton, said BT has not done enough to maintain and stop the historic phone box from falling into a state of disrepair.
Liam Mandville, who lives in Bedford Square, told The Argus he has been waiting for 10 months for the iconic street furniture to be fixed and restored.
Mr Mandville said: “We are proud of and cherish our traditional red phone box so it is horrible it is smashed up.
“People do not want to use it as it opens on to the seafront and gets very cold."
After the Argus contacted BT a spokesman said: “We are aware of the vandalism which has taken place at this kiosk.
“We have visited the site to make the kiosk safe by removing broken glass and also repairing the mechanism to restore it back into service.
“We are aware that the box still needs remedial works in its appearance due to this vandalism to the structure, and this is on our planned works and will be done as soon as resource becomes available.
“Our priority was to ensure that the kiosk is in a safe and working condition.”